A calm checklist for an image that did not work.

01 / A request is taking longer than expected

Keep the task in your history and check its status. Avoid submitting the same request repeatedly. A timeout does not prove the provider failed; we check the original task before a recovery action.

02 / The upload will not open

Use a JPEG, PNG, or WebP file under 10 MB. Renaming a file extension does not convert the image. Use our free browser utility to export a supported format, then try again.

03 / The image changed too much

Reduce the instruction to a single change and explicitly list the details to preserve. If accuracy is essential, use a conventional image editor for the final correction. Generative editing is not pixel-preserving retouching.

04 / The output needs review

A safety review may hold a request. The result is not shown until review permits it. Do not repeat or reword a prohibited request to bypass screening. Use the report form for a disputed classification.

05 / Check software issues at the source

For an ArtCraft installation or account issue, use the official support channel. We cannot access an official account or reset its password.

Continue with a related guide

• Change a background in ArtCraft: choose your workflow.
• Is ArtCraft free? Software, cloud credits, and costs.
• Change a background, color, or detail: three tested prompts.